Technical Support

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SUPPORT FROM "TEAM DONE-THAT"

Our technical sales support team includes Journeyman, Master Electricians and Engineers that provide hands-on experience for inspectors and contractors. They’re known as “Team Done-That” because they’ve experienced first-hand the in-the-field problems that many contractors in the industry face.

Our team “talks the talk” and provides hands-on support, giving you credibility in the field. They offer real-world solutions and know-how, before or after sales support, as well as code, product, application, installation, ARRA and CEU training.

ONLINE INQUIRIES
Fill out the form on the page and our customer support team will respond as soon as possible.
TECHNICAL SUPPORT
Call us at 1-203-381-3427 to speak directly with a member of our customer support team. We'll make sure you're put in touch with the most knowledgeable person that can answer your questions.
Round the Clock Convenience
You can reach our office by phone on weekdays from 9 a.m. to 5 p.m. Plus, we're always available via email or through our contact forms, and will reply to you quickly.

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FAQS
Have a question? Search the most frequently asked below, or feel free to contact us for a speedy response!
Who is the Technical Sales Contact in my Region?

Eric Cerasale – Ericc@bptfittings.com – NESCO West Canada, NESCO East Canada

Larry Beach – Larryb@bptfittings.com – Alaska, Hawaii, Washington, Oregon, California, Idaho, Nevada, Montana, Wyoming, Utah, Colorado, Arizona, New Mexico

Wayne Beach – Wayneb@bptfittings.com – New York, New Jersey, Eastern Pennsylvania, Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, Alabama, Florida, Louisiana, Oklahoma, Texas

Alan Beach – Alanb@bptfittings.com – Maine, New Hampshire, Massachusetts, Rhode Island, Connecticut, Vermont, Upstate New York, Western Pennsylvania, West Virginia, Ohio, Michigan, Indiana, Kentucky, Tennessee, Mississippi, Arkansas, Missouri, Illinois, Wisconsin, Minnesota, Iowa, North Dakota, South Dakota, Nebraska, Kansas

What Is The Proper Method For Securing AC and MC Cables?

NEC Articles 320.30 and 330.30 denotes the different requirements for securing Armored and Metal Clad cables. Although similar in appearance, each cable has unique requirements. Armored cable [NEC Article 320.30(C)] must be secured at intervals not exceeding 4-1/2 feet and within 12″ of box or fitting. Metal Clad cable [NEC Article 330.30(B)] must be secured at least every 6 feet. Cables with four or fewer conductors “sized 10 AWG or less” must be secured within 12″ of box or fitting.

Why Use Steel Safety Plates?

NEC Article 300.4(F) specifies that cable or raceway-type wiring may be installed in wooden stud grooves, to be covered by wallboard or similar covering, if protected by 1/16″ thick steel plate. The steel plate must have the same width as the stud, and must be securely fastened to the stud.

Why Can’t Plastic Insulating Bushings Be Used To Connect A Conduit To An Enclosure?

Plastic insulating bushings must be used in conjunction with two locknuts when connecting threaded rigid or IMC conduit, containing No. 4 or larger un-grounded conductors, to boxes or enclosures. Bushings composed entirely of plastic cannot be used to secure conduit to the enclosure. A locknut is required on the inside and outside of the enclosure in addition to the plastic insulating bushing. Temperature rating of the plastic insulating bushing must not be less than the insulation rating of the conductors.

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